418: Digitally Transform Your Logistics Business, with Newage Software and Solutions

Introduction

Hello everybody, and welcome back to Let's Talk Supply Chain. Today, we're jumping into the world of supply chain innovation with an exciting episode featuring New Age Software and Solutions. Let's kick things off with a brain teaser: Today's guest has over 8,000 active users globally but how does that translate to cargo value? What is the yearly value of shipments they manage? Stay tuned to find out.

Introducing New Age Software & Solutions

Today, we welcome Jonathan Phillips, CEO of New Age Software and Solutions, and Chuck Simmons, Vice President of Operations at eFreight Solutions.

New Age Software and Solutions is a global organization optimizing supply chain management, logistics, and freight forwarding through end-to-end SaaS-based ERP software and digitized back-office services. This innovation helps improve operational effectiveness, avoid cost leakage, and provide actionable insights to over 450 happy customers worldwide.

Guests at a Glance

Jonathan Phillips has a background in finance and is now making a significant impact in logistics and technology.
Chuck Simmons brings nearly a decade of industry experience in international and US domestic transportation to his role.

In today's conversation, we will dive into the history of New Age, what sets them apart, and how they help customers tackle their biggest challenges. Chuck will share insights on how New Age has bolstered eFreight Solutions and why he is enthusiastic about their brand-new software.

The Evolution of New Age

New Age was officially founded in 2006, but the software itself has roots in the 90s, initially created to meet the needs of Freight Systems, an international forwarding and logistics company. After witnessing the efficiency of the software internally, it wasn't long before external demand prompted the formation of New Age as a company. Starting strong in regions like India and the Middle East, New Age expanded its solutions from LCL consolidation to comprehensive offerings including full container loads, air freight, and warehousing modules.

Customer Profile

New Age serves a diverse range of clients—from small, single-branch operators to large entities with thousands of employees across multiple countries. Their focus has been on providing small and mid-sized forwarders with high-end, multinational-quality solutions to better compete in a demanding market. Whether customers need end-to-end transport, clearance, warehousing solutions, or compliance tools, New Age ensures no data duplication and seamless data flow.

Product & Service Overview

New Age offers an array of software products and back-office services. These include multi-modal freight forwarding, warehousing, distribution, localized TMS solutions, compliance solutions, and evolving e-commerce capabilities. Their back-office services span sales, customer service, operations, documentation, and finance, all tailored to customer needs and powered by a team of 250 professionals across Chennai, Bangalore, and Manila.

Collaboration with eFreight Solutions

Finding the Right Fit

Twelve years ago, eFreight Solutions faced challenges related to systems integration and inefficiencies in their processes. New Age’s software proved to be an ideal fit for them, particularly due to its strength in LCL consolidation.

Solving ERP and Workflow Challenges

New Age’s solutions help eliminate the need for multiple systems, enabling seamless data flow and better productivity measurement. They address our clients' pain points, offering operational efficiency through integrated systems.

The Importance of Partnership & Customer Experience

Chuck’s Perspective

Chuck highlighted the essence of New Age’s partnership approach. Beyond just providing software, New Age continuously gathers feedback and implements changes, consistently involving clients in their evolution journey. From onboarding to ongoing support, New Age has proven to be a reliable collaborator.

Case Study: eFreight Solutions and FMC Compliance

One notable example of their effective collaboration was the recent FMC ruling on detention and demurrage billing. Within a tight 30-day window, New Age helped eFreight Solutions achieve 100% compliance by swiftly adjusting their data fields and invoicing templates.

Exciting New Developments: New Age NXT

Jonathan’s Overview

The launch of New Age NXT brings advancements in workflow and exception management, data ingestion, and automation tools. This latest version promotes efficiency, driving further technological innovation within the logistics industry.

Chuck’s Excitement

Chuck is particularly excited about the customizable dashboards, third-party system integrations, and enhanced mobile access that New Age NXT offers. These new features not only improve efficiency but also provide on-the-go accessibility, vital for today’s logistics professionals.

Looking Forward

Both Jonathan and Chuck emphasized the growing role of AI in the logistics sector. As New Age continues to prioritize and implement AI-driven solutions, the aim is to streamline processes further, enhance decision-making, and reduce manual workloads.

Conclusion

In the ever-evolving logistics landscape, technology plays a pivotal role in ensuring seamless operations. New Age Software & Solutions stands at the forefront, offering innovative tools to optimize supply chain management. With a mission to boost efficiency, reduce costs, and scale businesses globally, New Age is an invaluable partner to companies aiming for operational excellence.

And did you guess today's answer? The value of shipments managed by New Age’s 8,000 active users amounts to a staggering $ 500 million annually.

For more insightful content, visit letstalksupplychain.com. Thank you, Jonathan and Chuck, for sharing your invaluable perspectives today.

Keywords

New Age Software
eFreight Solutions
Supply Chain Management
Logistics Technology
Freight Forwarding
End-to-end ERP
AI in Logistics
Compliance Solutions
New Age NXT
Data Integration

FAQs

Q1: When was New Age Software and Solutions officially founded?

A1: New Age Software and Solutions was officially founded in 2006, although the software existed since the 90s.

Q2: What types of customers do New Age serve?

A2: New Age serves a diverse range of clients, from small, single-branch operators to large multinational entities.

Q3: What are the primary products offered by New Age?

A3: New Age offers multi-modal freight forwarding solutions, warehousing, localized TMS, compliance solutions, and evolving e-commerce capabilities.

Q4: What was one significant challenge eFreight Solutions faced that New Age resolved?

A4: New Age swiftly helped eFreight Solutions achieve 100% compliance with the new FMC ruling on detention and demurrage billing within a 30-day window.

Q5: What new features does New Age NXT offer that excite Chuck Simmons?

A5: Chuck Simmons is excited about customizable dashboards, third-party system integrations, and enhanced mobile access provided by New Age NXT.

Q6: How does New Age ensure continuous improvement and client success?

A6: New Age regularly gathers client feedback, conducts implementation audits, and has a dedicated customer success team to ensure optimal system usage and continuous improvement.