DHL eCommerce Americas Distribution Center Tour
Welcome to DHL eCommerce Solutions' state-of-the-art distribution center located in Avon, New Jersey. This 200,000 square foot facility opened in 2018 and has doubled our regional capacity. With automation covering the footprint of four football fields, our efficiency has increased by 40%. We operate 24 hours a day, six days a week, and during peak times, it's a 24/7 operation.
Whether your products are intended for customers in the United States or one of the 220 countries and territories we serve worldwide, our systems ensure maximum efficiency and accuracy. To guarantee facility integrity, we have a dedicated loss prevention team focused on establishing a secure network. Cutting-edge access control, over 120 video surveillance cameras, and manned entry points at each distribution center ensure a secure environment. Additionally, all employees undergo pre-employment drug screening and background checks.
Let's delve into our process starting from the receiving dock, where it all begins. With 64 dock doors, we handle inbound and outbound trucks efficiently. Approximately 95 trailers come in and out daily. The receiver verifies the shipper's bill of lading, and a work order is generated to outline how the packages will be processed. Whether the packages are traveling via ground, expedited, expedited max, or to international destinations, the shipment information is confirmed, and the packages are moved to a designated lane for encoding.
Encoding is the process where your packages are officially recognized within our network. It can be done manually or automatically using our advanced parcel encoders. This step captures piece-level data such as weight, destination, mail type, and tracking numbers. For international shipments, we ensure country-specific information is included. All captured data is accessible through various reports on our customer web portal. From encoding, the packages are placed on a conveyor and timed for injection into the two-level sorter via automated singulators, increasing throughput.
Almost 80% of the volume entering this facility is destined for one of our other distribution centers across the country. The packages pass through the outbound sort, where they are automatically sorted to the appropriate chute and container. Our outbound destination shoots sort by facilities within our network and handle primary sorting for our larger volume distribution centers. This bypasses unnecessary handling and expedites overall processing.
Moving on to the inbound induction section, you will witness packages from other distribution centers sorted based on this facility's sort footprint. These packages have already been encoded and are ready for final sortation. A gaylord, or large box, filled with packages is tipped onto the conveyor, merging with packages that are headed for local delivery through our work-share partnership with the US Postal Service. The packages are sorted into sacks by zip code through the shoots on either side of the belt. We sort into approximately 1,200 five-digit sack sorts, ensuring packages arrive as close to the final destination as possible.
These sacks are then consolidated and transferred to the local destination delivery units (DDUs) via our regional carrier network. The USPS handles the final mile delivery, allowing your business to reach over 160 million addresses in the US. For packages destined outside the US, the sacks are sorted into airfreight containers and transported overseas via commercial aircraft or DHL freighters. Our international delivery service providers ensure these packages reach their final destinations.
At DHL eCommerce Solutions, we are committed to investing in automation and expanding our network to meet the ever-growing demands of the eCommerce industry.
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- What is the size of DHL eCommerce's distribution center in Avon, New Jersey?
- The distribution center in Avon, New Jersey is 200,000 square feet, doubling our regional capacity.
- How does DHL eCommerce ensure facility integrity and security?
- DHL eCommerce ensures facility integrity and security through cutting-edge access control, over 120 video surveillance cameras, manned entry points, pre-employment drug screening, and background checks for all employees.
- How does DHL eCommerce handle inbound and outbound shipments?
- DHL eCommerce has 64 dock doors to efficiently manage inbound and outbound trucks. On average, 95 trailers come in and out of the facility daily.
- What happens during the encoding process?
- During the encoding process, packages are officially recognized within DHL eCommerce's network. Piece-level data such as weight, destination, mail type, and tracking numbers are captured to ensure maximum accuracy.
- How does DHL eCommerce ensure packages arrive as close to their final destination as possible?
- DHL eCommerce sorts packages into 1,200 five-digit sack sorts based on zip codes. This method ensures that packages arrive as close to their final destinations as possible.
- What is DHL eCommerce's partnership with the US Postal Service?
- DHL eCommerce has a work-share partnership with the US Postal Service for local delivery, utilizing the postal service's extensive infrastructure to reach over 160 million addresses in the United States.
- How does DHL eCommerce handle international shipments?
- For packages destined outside the US, DHL eCommerce sorts them into airfreight containers, which are then transported overseas via commercial aircraft or DHL freighters. These packages are delivered by their network of international delivery service providers.