TikTok Ads Account Suspended and How to Recover Your Account? - NestAds Help Center

Introduction: In this article, we will discuss the common reasons why your TikTok ad account might get suspended and what you can do to fix it. This article is part of the TikTok Ads FAQ series, where we address the most commonly asked questions regarding ad account suspensions.

Signs of a Suspended Account: There are several signs that indicate your TikTok ad account has been suspended. These signs include:

Banned Account Message: You will see a message on your NestAds app dashboard stating that your account is currently banned.
Punished Campaign Status: On the campaign list, you will see a status that says "Advertiser account is punished."
Inaccessible Ad Account Dashboard: In the TikTok Ads Manager dashboard, you will be unable to access your ad account dashboard if it is suspended. Instead, you will see a message informing you that your account is currently suspended.
Error Messages: You won't be able to create new ads or make modifications to existing ads. If you try, you will receive error messages indicating that your account is suspended.
Payment Restrictions: You won't be able to make any payments towards your ad campaigns.

If you notice any of these signs, it is likely that your TikTok ad account has been suspended.

Resolving the Issue: To resolve the issue and resume running ads as soon as possible, you can follow these steps:

Review TikTok's Advertising Policies: Ensure that your ads are not violating any of TikTok's advertising policies. These policies cover aspects such as misleading content, restricted content, offensive content, copyright infringement, inappropriate behavior, non-functional landing pages, and non-compliance with ad format guidelines.
Make Necessary Changes: If your account has been suspended due to policy violations, make the necessary changes to ensure that your ad campaigns comply with TikTok's policies. This may involve adjusting the content or format of your ads.
File an Appeal: If you believe that your account was suspended in error, you can file an appeal with TikTok. To do this, click on the "Help Center" button located in the top right-hand corner of the TikTok Ads Manager dashboard. Select the "Customer Support" option from the drop-down menu and choose the relevant issue category. Fill out the contact form with your information, a detailed explanation of the issue, and any supporting documentation. Click the submit button to send your inquiry to TikTok's support team.
Be Patient: It may take some time for TikTok to review your account and resolve the issue. While you wait for a resolution, it is important to be patient and avoid creating new accounts or violating any policies.

By following these steps, you can work towards getting your TikTok ad account reinstated and avoid future suspensions.

Keywords: TikTok, ad account, suspended, TikTok Ads Manager, advertising policies, policy violations, file an appeal.

FAQ:

What are the signs of a suspended TikTok ad account? Signs of a suspended TikTok ad account include a banned account message, a punished campaign status, an inaccessible ad account dashboard, error messages when trying to create or modify ads, and payment restrictions.
How can I resolve a suspended TikTok ad account? To resolve a suspended TikTok ad account, review TikTok's advertising policies, make necessary changes to comply with these policies, and file an appeal if you believe the suspension was done in error. Be patient while waiting for a resolution.
What are some common policy violations that can lead to a suspended TikTok ad account? Common policy violations that can lead to a suspended TikTok ad account include the use of misleading content, advertising restricted content (such as alcohol, tobacco, gambling, and adult products), offensive content, copyright infringement, promotion of illegal or unethical behavior, and non-compliance with ad format guidelines.
How long does it take for TikTok to review a suspended ad account? The time it takes for TikTok to review a suspended ad account can vary. It is important to be patient while waiting for a resolution and avoid creating new accounts or violating any policies.
Can I create a new TikTok ad account if my previous account was suspended? It is not recommended to create a new TikTok ad account if your previous account was suspended. Instead, follow the steps mentioned earlier to address the issue and try to get your original account reinstated. Creating new accounts or violating policies can lead to further suspensions.