- Published on
TikTok provides brands with a unique opportunity to engage with customers and fans who create content featuring their products. Arby's capitalized on this trend when they engaged with TikTok creator John Casterline (@h1t1) in a viral back-and-forth. The interaction started when Casterline posted a video showcasing a flat-screen TV that could only display an Arby's menu. Arby's quickly joined the conversation, sparking a trend where other creators showcased screens featuring only an Arby's menu. This humorous exchange led to the return of the Arby's menu and the launch of a limited-time promotion. It exemplifies the increasing trend of community engagement from companies seeking to connect with their customers and fans.